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From first service to next purchase – build loyalty that lasts


Service AI seamlessly integrates intelligent marketing automation with industry-leading conversational AI. From personalized, VIN-specific conversations to data-driven outreach, Service AI drives higher retention, stronger revenue—and a concierge-level experience that boosts satisfaction and loyalty.


Turn first-time visitors into lifelong loyalists with fully orchestrated journeys that result in:

  • A 27% increase in ROs from existing customers
  • A 33% higher winback rate for abandoned customers
  • A 24% increase in vehicle repurchase rate

The industry's first end-to-end concierge scheduling service.

"Impel enables us to truly maximize customer lifetime value across the entire shopper and customer journey. From awareness and conversion, through to the entire ownership experience, we can deliver the right message, in the right channel, at the right time to drive efficient customer acquisition and retention. The possibilities are limitless."

Erick Kirks

Marketing Director, Johnson Automotive